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Form 8-K · Current Report · Filed 2024-07-24

ServiceNow Reports Q2 2024 Financial Results and Leadership Transition

ServiceNow, Inc. reported financial results for Q2 2024, exceeding guidance across key metrics. The company raised its 2024 subscription revenue and operating margin guidance. However, there was a significant leadership change as CJ Desai, the President and Chief Operating Officer, resigned due to a compliance issue related to a government contract. Chris Bedi has been appointed as the interim Chief Product Officer. The company's financial performance remains strong, with notable growth in subscription revenues, remaining performance obligations, and net new annual contract value.

Filer
ServiceNow Inc. NOW · NYSE
Filed
Accession
0001373715-24-000269
CIK
0001373715
Signal
High impactTechnology

Items reported

Item 2.02

Results of Operations and Financial Condition

Earnings Beat Raised Guidance
Item 5.02

Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers

CEO Resignation Key Executive Departure
Item 9.01

Financial Statements and Exhibits

Exhibits Furnished

Market reaction

Close before filing

$153.10

Next session

+8.3%

Since filing

-27.4%

Latest close

$111.23

What happened, not what will happen — closing prices around the filing date.

Precedent

Previous filings from NOW reporting the same item, with the next session's move:

Exhibits (2)

About ServiceNow Inc.

ServiceNow Inc. is a leading enterprise cloud computing platform that specializes in digital workflow automation. Its primary function is to provide a comprehensive suite of cloud-based solutions that help organizations manage and structure their IT service management (ITSM), IT operations, customer service, HR service delivery, and other crucial business functions. Notable features of ServiceNow include its ability to integrate various business processes, enhancing efficiency, reducing costs, and improving service delivery across IT and other operational sectors. Serving industries such as finance, healthcare, telecommunications, and government, ServiceNow has a significant impact on how organizations modernize and automate their internal processes. With an emphasis on innovation, ServiceNow's platform enables businesses to increase productivity by streamlining operations and leveraging data analytics. Recognized as a transformative force in the IT service management sector, ServiceNow continues to lead digital transformation initiatives for enterprises worldwide, reinforcing its essential role in the cloud-based solutions market.

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